The Print Ship

Shipping & Returns

A quiet putty-greige packing studio with a mid-walnut bench and a far-left window. Two closed kraft mailers with custom printed logos sit in front of a plain unprinted kraft mailer, and a coil of twine rests at the left. The upper-right wall is calm continuous putty-greige plaster.

Shipping

We currently ship within the United States. Timing depends on the product, quantity and shipping speed you choose.

Shipping options and costs are shown at checkout.

  • Faster shipping options show at checkout when available.
  • Orders with multiple products may arrive in separate packages.
  • Times are estimates. Tracking arrives when your order ships.

Our Ship-Ready Proof

Nothing prints until you approve your proof.

From our Refund policy:

If your order arrives damaged, misprinted, or not matching the proof you approved, tell us within 14 days of delivery and we'll reprint it free or refund you, whichever you prefer. You don't need to send anything back.

How to claim: email hello@theprintship.com or reply to your shipping email with your order number and photos of the problem (and the packaging, if it's damaged).

Returns

Because every item is custom-made for you, we cannot accept returns for change of mind, typos or design choices that appear on the proof you approved. Please review your proof carefully.

Apparel size exchanges: We can't exchange custom items for size, but our size charts and fit notes are on every product page. Group-store organizers can order one sample first.

Cancellations

From our Refund policy:

Cancellations: free before your order goes to production. After that, it's already being printed.

  • You review a Ship-Ready Proof before anything prints.
  • Made to order.
  • Contact us if you have a question.

The Print Ship

A look at a branded mailer

A look at packing. Packing can vary by product.

A closed kraft corrugated fold-over mailer on a seamless warm paper studio sweep. The lid is printed with the official The Print Ship CMYK sail logo and wordmark.
An open kraft corrugated fold-over mailer on a seamless warm paper studio sweep, with a cream insert card on the unprinted kraft interior. The card shows the official The Print Ship CMYK sail logo and wordmark, and a thin four-color bar along the bottom edge.
A cream paper insert card with the official The Print Ship CMYK sail logo and wordmark, and a thin four-color bar along the bottom edge.