Refund & Reprint Policy (Captain's Promise)

Every product is made to order for you, so we can't take returns for change of mind, typos you approved, or wrong sizes. Here's what we do instead.

Captain's Promise. If your order arrives damaged, misprinted, or not matching the proof you approved, tell us within 14 days of delivery and we'll reprint it free or refund you, whichever you prefer. You don't need to send anything back.

How to claim: email hello@theprintship.com or reply to your shipping email with your order number and photos of the problem (and the packaging, if it's damaged).

Covered: printing defects, wrong stock or finish, color far outside normal print tolerance, trimming or cutting errors, missing items, shipping damage.

Not covered: errors in content you approved on the proof (spelling, layout, low-resolution images you chose to keep); small color differences between screens and paper (we print in CMYK, with spot-color matching where noted); normal trim variance up to 1/16 in; damage after delivery; packages marked delivered to the address you gave (we'll help file a carrier claim).

Cancellations: free before your order goes to production. After that, it's already being printed.

Apparel sizing: check the size chart. Wrong sizes can't be exchanged, but we'll give 15% off a reorder.

Refunds go back to the original payment method. Shipping is refunded when the problem is our fault.

Group and company orders: same promise; claims are per item.