Privacy Policy

What we collect: name, email, phone, shipping and billing address, order history, design files and images you upload, company and tax-exemption details (B2B), and device and cookie data from site visits.

How we use it: to make, ship and support your orders; send proofs and order updates; keep your saved brand files (Harbor) for reorders; prevent fraud; send marketing email only if you opt in (unsubscribe anytime); improve the site.

Who we share it with: only what each service needs: Shopify (store and payments); our production partners, who get your files and shipping address to make and ship your order; shipping carriers; email and analytics tools; tax advisors; and anyone the law requires. We do not sell personal information.

Your files: you keep all rights. We use them only to produce your orders and show you previews. We delete them on request, or 24 months after your last order.

Automated help: our order, proof and support steps are run by software assistants that a person oversees.

Texas and other state rights: you can ask to access, correct, delete or get a copy of your data, and opt out of targeted advertising (Texas Data Privacy and Security Act and similar laws). Email hello@theprintship.com. We respond within 45 days.

Children: the site isn't for children under 13.

Text messages: only with your opt-in; reply STOP to end them.

Security and retention: order records are kept as tax law requires (at least 4 years in Texas).